Please read these Terms of Service ("Terms") carefully before using the Hikewa website and services operated by Hikewa Inc. ("us", "we", or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
1. Description of Service
Hikewa provides an AI-powered business automation platform ("Software") and Done-For-You implementation services ("DFY Setup"). We help businesses automate customer interactions, bookings, and lead management using AI agents.
2. 7-Day Free Trial & Payments
- Trial Period: We offer a 7-day risk-free trial for our services. You will not be charged during this period.
- Billing: At the end of the 7-day trial, the "One-Time Setup Fee" and the first month's "Subscription Fee" will be automatically charged to the payment method on file, unless you cancel before the trial ends.
- Subscription: The Service is billed on a recurring monthly or annual basis.
- Refunds: If you are not satisfied with the DFY setup, you may request a refund within the first 30 days of your paid subscription.
3. User Accounts
When you create an account with us, you must provide accurate and complete information. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.
4. Intellectual Property
The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Hikewa Inc. and its licensors. You retain all rights to the data and content you upload to the Service.
5. Acceptable Use
You agree not to use the Service for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. You must not use the AI agent to generate spam, harassment, or fraudulent content.
6. Limitation of Liability
In no event shall Hikewa, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
7. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
8. Contact Us
If you have any questions about these Terms, please contact us at: support@hikewa.com